Items are usually dispatched within two (2) working days of funds being received by us and cleared, but please allow up to seven (7) days for domestic delivery.
Returns : You have fourteen (14) days to return an item to us, however, please contact us at info to receive confirmation from us before you do anything.
Our returns policy is at our discretion, as it is not to be abused; and as deemed fit by TAN Leather Goods. Your item must not have been used, and must be returned in exactly the same condition (including other contents) as it was delivered to you. We will not pay for the item to be delivered back to us, this is your responsibility, nor do we refund the original transport cost.
Format of the Contract
|1.1||These terms of sale apply to all goods supplied by TAN Leather Goods, the “Supplier”.|
|1.2||No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.|
|1.3||By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your confirmation letter. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.|
|1.4||The contract is subject to your right of cancellation (see below).|
|1.5||The Supplier may change these terms of sale without notice to you in relation to future sales.|
Description and price of the goods
|2.1||The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.|
|2.2||The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, TAN Leather Goods will inform you as soon as possible and offer you an alternative unit, or credit you for any sum that has been paid by you or debited from your credit card for the goods.|
|2.3||Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.|
|2.4||In addition to the price, you may be required to pay a delivery charge for the goods.|
|3.1||Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment will be due before the delivery date and time for payment will be a fundamental term of this agreement; breach of which will entitle the Supplier to terminate the contract immediately.|
|There will be no delivery until cleared funds are received.
After your payment has been received, your order will be processed and you will receive your confirmation letter containing your tracking number.
|3.4||Payments will be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.|
|4.1||The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the South Africa – at this stage.|
|4.2||Orders placed before 15:00 on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)|
|4.3||If delivery cannot be made to your address for reasons within the Supplier´s control, the Supplier will inform you as soon as possible.|
|4.4||If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances within control of the Supplier), then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
|4.5||If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you will be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.|
|4.6||Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.|
|4.7||Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.|
|4.8||AFTER PICK UP: Please note that once the courier picked up your parcel from us, it is out of our hands and we are not responsible for late deliveries. Please phone the courier company if you are worried about the delivery time or day.|
|4.9||TAN assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.|
|4.10||Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.|
|4.11||TAN Leather Goods cannot be held liable for missing or damaged parcels in transit, or any delays caused by the couriers or any 3rd party.|
|5.1||The goods are at your risk from the time of delivery.|
|5.2||Ownership of the goods will not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods; and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
|5.3||The Supplier will be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.|
Your right of cancellation
|7.1||You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). This right may only be exercised if the packaging has not been opened and the goods are returned unused.|
|7.2||To exercise your right of cancellation, you must give written notice to the Supplier by hand/post/email; or contact us via the appropriate section of our website – giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.|
|7.3||If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.|
|7.4||Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. In all cases, as per Distance Selling Regulation, we will deduct the delivery/carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of R20 if you would like us to collect the goods via our own courier instead of sending the items yourself..|
|7.5||Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.|
|7.7||Once you confirm your order as correct, a standard cancellation fee will be at the expense of the customer.|
|7.8||An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.|
|7.9||In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.|
|8.1||All goods supplied by the Supplier are warranted free from defects for Return to Base for 1 year from the date of invoice. This warranty does not affect your statutory rights as a consumer.
Where goods are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs, whereas any subsequent period of the warranty cover, only relates to labour costs, e.g. if a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only.
As stated above, we provide Return to Base warranty, which means that Customers are liable for the shipping charges for returning faulty goods. Shipping charges will not be refunded.
|8.2||This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.|
|8.3||If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the Contact Us section of the website within 48 hours of delivery.|
|8.4||If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.|
Limitation of Liability
|9.1||Subject to 9.2 below, if you are a consumer, the Supplier will not be liable to you for any loss or damage in circumstances where:
|9.2||Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.|
|9.3||If you are a business customer, the Supplier will not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.|
|10.1||Product images are for illustrative purposes only and may differ from the actual product.|
|11.1||Promotional items are valid during specific promotional times, Promotional items will not be provided prior to their respected start dates. ALL promotions are valid while stocks last, should stock deplete during the promotional time, TAN regretfully will not be able to further fulfill promo give-aways. TAN cannot be held liable once stock has run out of promotional give-aways.|
|11.2||TAN reserves the right to amend or cancel the terms any Promotion at any time without prior notice.|
|11.3||TAN is not responsible for lost, late, incomplete, invalid, altered, unintelligible or misdirected registration forms or submissions, which will be void. Evetech is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that a Participant is prevented from participating in the Promotion.|
|11.4||TAN is not responsible for invalid, incorrect, or unreachable email addresses provided by a User.|