Not Entirely Happy?

No Problem

Winter sale 2022:

The sale will run, while stock last. No items bought during the sale will be eligible for exchanges. The lifetime guarantee will still be applicable to all products bought during the sale.

Herewith the terms for exchanges:

If you are not 100% satisfied with your purchase, you can return it for a replacement product or credit to be used for a different purchase.

  • All exchange requests must be received within 14 days of your purchase. E-mail us at [email protected] with your request and we will respond to your request.
  • Products returned that are not in the new, unused or original condition, will not be eligible for exchange.
  • You are welcome to ship the item back to us or you can deliver it in person to one of our outlets. When shipping your item, please ensure you use a reputable courier company and insure the package as we cannot be held responsible for any losses.
  • Promotional, sample or custom made purchases will not be eligible for exchanges.
  • Once your product is received, please allow 7 business days for processing.

All TAN Leather Goods products have a Lifetime guarantee!

All of our products remain under a guarantee for life (please see our T’s & C’s page for more information). Simply e-mail photo of the item to [email protected] – and we will respond with the procedure.

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