Not Entirely Happy?

No Problem

If you are not 100% satisfied with your purchase, you can return it for a replacement product or credit to be used for a different purchase.

Herewith the terms for exchanges:

  • All exchange requests must be received within 14 days of your purchase. E-mail us at [email protected] with your request and we will respond to your request.
  • Products returned that are not in the new, unused or original condition, will not be eligible for exchange.
  • You are welcome to ship the item back to us or you can deliver it in person to one of our outlets. When shipping your item, please ensure you use a reputable courier company and insure the package as we cannot be held responsible for any losses.
  • Promotional, sample or custom made purchases will not be eligible for exchanges.
  • Once your product is received, please allow 7 business days for processing.

All TAN Leather Goods products have a Lifetime guarantee!

All of our products remain under a guarantee for life (please see our T’s & C’s page for more information). Simply e-mail photo of the item to [email protected] – and we will respond with the procedure.

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