Purchasing Tan

The Agreement

Privacy Policy 

ONLINE PRIVACY POLICY AGREEMENT

Tan Leather Goods (Pty) Ltd is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Tan Leather Goods (Pty) Ltd of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Tan Leather Goods (Pty) Ltd, and thus it shall govern any and all data collection and usage thereof. Through the use of www.tangoods.com you are herein consenting to the following data procedures expressed within this agreement.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information , which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

Tan Leather Goods (Pty) Ltd may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, type of operating system, at a later time, that will assist us in providing and maintaining superior quality service.

Use of Information Collected

Tan Leather Goods (Pty) Ltd may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.tangoods.com. Tan Leather Goods (Pty) Ltd may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Tan Leather Goods (Pty) Ltd does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Tan Leather Goods (Pty) Ltd may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

Tan Leather Goods (Pty) Ltd may deem it necessary to follow websites and/or pages that their users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Tan Leather Goods (Pty) Ltd may disclose your personal information, without any prior notice to you, unless required to do in accordance to applicable laws and/or in a good faith belief that such action is deemed necessary or required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Tan Leather Goods (Pty) Ltd and/or its website;
  • Maintain, safeguard and/or preserve all the rights and/or property of Tan Leather Goods (Pty) Ltd; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.tangoods.com and/or the general

Non-Marketing Purposes

Tan Leather Goods (Pty) Ltd greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Tan Leather Goods (Pty) Ltd’s products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children Under the Age of 13

Tan Leather Goods (Pty) Ltd does not knowingly collect personally identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to [email protected] If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out. Tan Leather Goods (Pty) Ltd will continue to adhere to the privacy policy described herein with respect to any personal information previously collected.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Tan Leather Goods (Pty) Ltd does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Tan Leather Goods (Pty) Ltd shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

Tan Leather Goods (Pty) Ltd reserves the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances if any, we may disclose such information. If at any point in time Tan Leather Goods (Pty) Ltd decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: [email protected]

Telephone Number: (087) 802 3795

Mailing Address:

Tan Leather Goods (Pty) Ltd

49 Patrys Crescent

Okavango Park, Brackenfell

7560.

By purchasing items from TAN, the buyer must agree to full compliance to the terms and conditions that are set out by TAN Leather Goods. TAN Leather Goods reserves the right to take any legal action against the buyer if these terms and conditions are violated.

Items are usually dispatched within two (2) working days of funds being received by us and cleared, but please allow up to seven (7) days for domestic delivery.

Returns : You have fourteen (14) days to return an item to us, however, please contact us at info to receive confirmation from us before you do anything.

Our returns policy is at our discretion, as it is not to be abused; and as deemed fit by TAN Leather Goods. Your item must not have been used, and must be returned in exactly the same condition (including other contents) as it was delivered to you. We will not pay for the item to be delivered back to us, this is your responsibility, nor do we refund the original transport cost.

 

Format of the Contract

1.1 These terms of sale apply to all goods supplied by TAN Leather Goods, the “Supplier”.
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your confirmation letter. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

 

Description and price of the goods

2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, TAN Leather Goods will inform you as soon as possible and offer you an alternative unit, or credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.

 

Payment

3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment will be due before the delivery date and time for payment will be a fundamental term of this agreement; breach of which will entitle the Supplier to terminate the contract immediately.

3.2

3.3

There will be no delivery until cleared funds are received.

After your payment has been received, your order will be processed and you will receive your confirmation letter containing your tracking number.

3.4 Payments will be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
   

 

Delivery

4.1 The goods you order will be delivered to the address you give when you place your order, except that deliveries are not made outside the South Africa – at this stage.
4.2 Orders placed before 15:00 on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons within the Supplier´s control, the Supplier will inform you as soon as possible.
4.4

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances within control of the Supplier), then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

4.4.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you will be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
4.8 AFTER PICK UP: Please note that once the courier picked up your parcel from us, it is out of our hands and we are not responsible for late deliveries. Please phone the courier company if you are worried about the delivery time or day.
4.9 TAN assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
4.10 Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.
4.11 TAN Leather Goods cannot be held liable for missing or damaged parcels in transit, or any delays caused by the couriers or any 3rd party.

 

Risk/Title

5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods will not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods; and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier will be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

 

 

Your right of cancellation

6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). This right may only be exercised if the packaging has not been  opened and the goods are returned unused.
6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand/post/email; or contact us via the appropriate section of our website – giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling Regulation, we will deduct the delivery/carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of R20 if you would like us to collect the goods via our own courier instead of sending the items yourself..
6.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
   
6.6 Once you confirm your order as correct, a standard cancellation fee will be at the expense of the customer.
6.7 An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
6.8 In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.

 

Guarantee

7.1

All goods supplied by the Supplier are guaranteed to be free from defects for Return to Base for the lifetime of the client, subject to the conditions specified below.

7.2 Customers are liable for the shipping charges for returning items. Shipping charges will not be refunded.
7.3 Once the product is repaired/replaced we will cover the costs to return the item to you.
7.4

Our Lifetime guarantee is subject to the following conditions:

 7.4.1 You must be the original purchaser (the original invoice or order email will be required) and must be able to ensure delivery to our warehouse.
 7.4.2 This guarantee does not apply to any defect in the goods arising from wear and tear, wilful damage, accidents, negligence by you or any third party, or due to insufficient care/maintenance. Examples include natural fading of materials/ scratches/ tears/ spills/ stretching of materials.
 7.4.3 Any repair or alteration work done by third parties on the products voids all guarantees.
 7.4.4 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the Contact section of the website within 48 hours of delivery.
 7.4.5 If the goods supplied to you develop a defect while under guarantee or you have any other complaint about the goods, you should notify the Supplier in writing via the Contact section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.
 7.4.6 Each return will be assessed on a case-by-case basis, including the requirement of sending us a photograph of the damage before returning the product.
 7.4.7 We cannot accept responsibility for items lost in transit. Please ensure that your product is shipped by a reliable courier company and that the item is insured.

 

 

Limitation of Liability

8.1

Subject to 8.2 below, if you are a consumer, the Supplier will not be liable to you for any loss or damage in circumstances where:

8.1.1 There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
8.1.2 Such loss or damage is not a reasonably foreseeable result of any such breach;
8.1.3 Any increase in loss or damage resulting from breach by you of any term of this contract.
8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
8.3 If you are a business customer, the Supplier will not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

 

 

Images

9.1 Product images are for illustrative purposes only and may differ from the actual product.

 

Promotions

10.1 Promotional items are valid during specific promotional times, Promotional items will not be provided prior to their respected start dates. ALL promotions are valid while stocks last, should stock deplete during the promotional time, TAN regretfully will not be able to further fulfill promo give-aways. TAN cannot be held liable once stock has run out of promotional give-aways.
10.2 TAN reserves the right to amend or cancel the terms any Promotion at any time without prior notice.
10.3 TAN is not responsible for lost, late, incomplete, invalid, altered, unintelligible or misdirected registration forms or submissions, which will be void.
10.4 TAN is not responsible for invalid, incorrect, or unreachable email addresses provided by a User.
   

 

Email Us

Follow the leather

Follow our our social media channels for the latest and greatest product launches and specials.